Frequently Asked Questions

Rackets are labelled by weight class and grip size. Weight codes run from heavier 2U to lighter 6U: heavier frames give more power for strong attackers, while lighter frames are quicker and easier for control and fast defence. Grip sizes such as G4 and G6 describe the handle circumference — pick the size that feels secure without straining your hand, and add an overgrip if you want more thickness or sweat absorption. On each product page you choose the exact weight and grip variant before adding to cart. The racket guide on our home page also explains power, control, speed, and all-round styles.

The strings are the part of the racket that hits the shuttle, and they wear out over time — restringing a worn frame restores its feel. Tension is how tight the strings are pulled, measured in pounds (lbs). Lower tension (around the lower end of the 22–30 lbs range we list) bounces the shuttle more easily and is forgiving for developing players; higher tension gives advanced players more control and feel but demands better technique and breaks strings more easily if you mis-hit. Choose the tension shown on the product variant when ordering.

Feather shuttlecocks (goose or duck feather) fly with a more natural trajectory and are used in competitive and higher-level play, but they break faster. Nylon (synthetic) shuttlecocks are more durable and are the everyday choice for practice, clubs, and recreational play. Both types are available in our Shuttlecocks category, with speed/grade options listed on each product.

Shoes: court shoes are designed for lateral movement and grip on indoor floors — choose your normal athletic shoe size from the UK size options on the product page. Grips: replacement grips and overgrips rebuild or thicken a worn handle and absorb sweat. Socks: padded sport socks reduce blistering during long sessions. Bags: pick a racket bag or kit bag sized for how many rackets and shoes you carry. Browse the relevant category in the menu to see what is currently in stock.

Many products come in variants — for example racket weight (3U–5U), grip size (G4–G6), string tension (22–30 lbs), shuttlecock type and speed, or shoe size. Each variant has its own price and live stock count; the page shows "In Stock (N available)" or "Out of stock" for the variant you select. Images show the product model; colours and details can appear slightly different depending on your screen. If a product you want is out of stock, check back later — stock is updated as inventory arrives.

Yes, you need a free account. The cart, checkout, and order history are linked to your login, so there is no guest checkout. You can create an account from the sign-up page, or log in from the header. If you were invited by us, use the link in your invitation email to set your password.

1. Find a product and choose the variant (size, weight, tension, etc.) and quantity.
2. Add it to your cart (Buy Now adds the item and takes you straight to checkout).
3. Open the cart, review items and the total, and proceed to checkout.
4. Sign in first if you have not already (adding items to the cart and checking out both require an account), enter your shipping details, and place the order.
5. You will see an order confirmation on screen and receive a confirmation email with your order number (format BB-YYYY-NNNNNN).

Cash on Delivery (COD) only. You pay in cash when the order is delivered. No online payment (card, UPI, net banking) is offered at checkout today. All prices on the site include GST; the total you see at checkout includes the shipping charge where applicable.

Orders cannot be cancelled from your account page. Please contact support as soon as possible with your order number and we will review the request. Orders are cancelled by us only in limited cases (for example, a stock problem or suspected fraud), and you will be notified by email if that happens.

Shipping is free across India on orders of ₹10,000 or more. Below that, shipping is ₹99 if every item in your order is lightweight (shoes, socks, clothing or apparel), otherwise ₹149. The exact shipping cost is shown in your cart and at checkout before you place the order. See the full shipping details.

We aim to process orders within 1–2 business days, and shipment notifications give a delivery estimate of 3–5 business days after shipping. These are estimates, not guarantees. estimates pending owner confirmation You can see your order status (Confirmed, Processing, Shipped, Delivered, or Cancelled) any time under My Orders. Courier tracking numbers are not currently provided; status updates are shown on the site and by email.

A written returns and refunds policy is not yet published. When the owner confirms it, it will be published on the Returns page. Until then, if you receive a damaged, defective, or wrong product, contact support with your order number and photos of the issue and we will review your case. Please do not ship anything back without contacting us first.

Contact support as soon as possible with your order number, a description of the problem, and photos of the item and packaging. Keep the item until we respond with next steps.

Manufacturer warranty terms (where they exist) vary by brand and product. Warranty claims for branded goods are handled according to the manufacturer's warranty. A store warranty policy is not currently published; contact support with your order number and we will help where we can.

Use the forgot password link on the login page. We email you a reset link; open it and choose a new password. If the email does not arrive, check your spam folder.

Sign in and open My Account to update your name, phone, and saved addresses, and My Orders to see order history and status.

Visit the Contact page for support details. When you write, include your order number so we can help faster.