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FREE DELIVERY ACROSS INDIA ON ORDERS ABOVE ₹10,000

Returns & Refunds

Last updated: 16 October 2026

Owner action required before relying on this page:

A written returns and refunds policy has not been established for this store yet. This page deliberately does not promise a return window, refund deadline, or exchange right, because doing so would create obligations the business has not agreed to.

  • Decide and publish the actual policy here: return window (number of days), conditions (unused, original packaging, tags attached), who pays return shipping, refund method and timeline, and any exclusions (e.g., opened shuttle tubes, custom strung rackets).
  • Confirm how refunds work for Cash on Delivery orders (for example, bank transfer details) — the store currently has no published refund mechanism for COD.
  • Update the FAQ answer on returns to match the published policy once confirmed.

Damaged, defective, or wrong products

If your order arrives damaged, defective, or different from what you ordered, contact support as soon as possible with:

  • Your order number.
  • A short description of the problem.
  • Photos of the item and packaging.

Keep the item until we respond with next steps. Cases like these are reviewed individually, and we will work with you on a resolution (replacement, cancellation, or refund) once the issue is confirmed.

Change-of-mind returns

A change-of-mind return policy is not currently published. Contact support with your order number before returning anything; we will tell you whether a return can be accepted in your case. Items shipped back without prior arrangement may not be accepted.

Order cancellations

You cannot cancel orders from your account page. Contact support with your order number as soon as possible and we will review the request. We may cancel orders ourselves in limited cases (stock problems, suspected fraud, or payment issues on future online payments), and we will email you if that happens.

Refunds

Checkout currently supports Cash on Delivery only, so no online payment is taken at checkout. Refund handling for accepted returns and cancellations will be described here once the policy is confirmed: refund method, timeline, and conditions.

Warranty claims

Manufacturer warranties (where applicable) are handled according to the manufacturer's terms. Contact support with your order number and we will help you with warranty claims where we can.

Questions

See the FAQ or the Contact page.